These Terms of Service (the “Terms”) are a binding agreement, and also serve as the End-User License Agreement, between you and Dream Green Recycling LLC (“Dream Green Recycling,” “we,” “us,” or “our”). They govern your access to and use of our website, online booking platform, customer account portal, and the pickup, recycling, cleanout, data-destruction, and related services we provide (together, the “Services”). By booking a service, creating an account, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Who we are
Dream Green Recycling LLC is a recycling and junk-removal company based at 15 Print Works Drive, Adams, MA 01220. You can reach us at [email protected] or (413) 776-7232.
2. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Services. The Services are offered for properties located within our coverage area in Massachusetts, Vermont, New York, and New Hampshire. You are responsible for ensuring you have the authority to request service at, and authorize removal of items from, the property you book.
3. The Services
We provide door-to-door pickup and recycling of mattresses, electronics, televisions, air conditioning units, and other bulky items; total cleanouts; trailer rental; and audited data destruction for media and electronics. Service descriptions on the website are summaries and do not form a guarantee that any particular item can be accepted on a given visit.
4. Bookings, quotes, and scheduling
When you submit a booking or request a quote, you provide details about the items and the property. Quotes are estimates based on the information you provide and may be adjusted on site if the actual items, volume, access, or conditions differ materially from what was described. A booking is confirmed only when we accept it and assign a pickup date. We may decline or reschedule a booking at our discretion, including for safety, access, capacity, or weather reasons.
5. Pricing and payment
Prices are stated in U.S. dollars and may include disposal and recycling fees. Online card payments are processed by our payment processor, Stripe. We do not collect or store full card numbers on our systems. By paying, you authorize the charge and represent that you are authorized to use the payment method. You are responsible for any applicable taxes. Some jobs may require a deposit or payment in full before the pickup date.
6. Cancellations, rescheduling, and no-shows
You may cancel or reschedule a booking by contacting us in advance. If our crew arrives for a confirmed appointment and cannot complete the job because of lack of access, an inaccurate description, or no one being available as required, we may charge a trip or rescheduling fee. Refund eligibility for prepaid amounts depends on how far in advance you cancel and whether work has begun.
7. Items we cannot accept
For safety and legal reasons, we do not accept certain materials, which may include hazardous waste, liquids, chemicals, asbestos, biomedical or infectious waste, ammunition or explosives, and other regulated materials. You agree to disclose the nature of the items in advance and not to present prohibited materials for pickup. We may refuse any item and are not responsible for items left behind because they fall outside the scope of the booking.
8. Site access and your responsibilities
- Provide safe, lawful access to the property and the items on the scheduled date.
- Remove or secure pets, vehicles, and obstructions so the crew can work safely.
- Confirm that items presented for pickup are yours to dispose of, or that you have the owner’s authorization.
- Back up and remove any personal, financial, or confidential data you wish to keep before handing over devices or media, except where you have specifically engaged our data destruction service.
9. Data destruction
Where you engage our data-destruction service, we handle media in accordance with our certified processes, and a certificate of destruction is available on request. Our responsibility for data destruction is limited to performing the service as described. Except as required by law, we are not liable for data you fail to disclose, or for data on items processed under a standard recycling pickup rather than a contracted destruction service.
10. Accounts and security
The customer portal uses email sign-in. You are responsible for keeping access to your email and account secure and for activity that occurs under your account. Notify us promptly of any unauthorized use. We may suspend or terminate access for any conduct that violates these Terms or that we reasonably believe is harmful to the Services or others.
11. License to use the platform
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website and booking platform for your own personal or internal business purposes of arranging services from us. You may not copy, modify, reverse engineer, scrape, resell, or build a competing service from the platform, or use it in any unlawful manner or in a way that disrupts or overburdens it.
12. Intellectual property
The website, platform, logos, text, graphics, and their arrangement are owned by Dream Green Recycling LLC or its licensors and are protected by intellectual property laws. Nothing in these Terms transfers any ownership to you.
13. Third-party services
We rely on third-party providers to operate the Services, including Stripe for payments, Intuit QuickBooks Online for bookkeeping, OptimoRoute for scheduling and routing, and Resend for transactional email. Your use of the Services may be subject to those providers’ terms, and we are not responsible for their acts or omissions.
14. Disclaimers
The Services and the platform are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted or error-free.
15. Limitation of liability
To the fullest extent permitted by law, Dream Green Recycling LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Services will not exceed the greater of the amount you paid us for the service giving rise to the claim or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless Dream Green Recycling LLC and its owners, employees, and contractors from any claims, damages, and expenses arising out of your breach of these Terms, your misrepresentation of items presented for pickup, or your violation of any law or the rights of a third party.
17. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Berkshire County, Massachusetts have exclusive jurisdiction over any dispute that is not otherwise resolved, and you consent to venue there.
18. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after a change takes effect means you accept the updated Terms.
19. Contact us
Questions about these Terms? Email [email protected], call (413) 776-7232, or write to Dream Green Recycling LLC, 15 Print Works Drive, Adams, MA 01220.